mts69 Privacy Policy

2.1 Registration Data. When you create an mts69 account, we collect your full legal name, date of birth, residential address, email address, mobile phone number, and the username and password you select. This information is mandatory — the Platform cannot be accessed without it, and it forms the foundation of your Member profile.

2.2 Identity Verification (KYC) Data. To comply with our Know Your Customer obligations and to process withdrawal requests, we may collect copies of government-issued identity documents such as your KTP (Indonesian National Identity Card), valid passport, or driver's license, together with proof-of-address documentation and selfie photographs as required. This data is processed and stored securely and is used solely for identity verification and fraud prevention purposes.

2.3 Financial Data. We collect details of the payment methods you use to make deposits and receive withdrawals on mts69, including bank account names, bank account numbers, and e-wallet identifiers associated with Indonesian banking providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet services (OVO, DANA, GoPay, ShopeePay, LinkAja). We do not store full bank account credentials or any authentication tokens belonging to third-party payment providers.

2.4 Transaction Data. We maintain records of all financial transactions conducted through your mts69 account, including deposit amounts, withdrawal requests, bonus credits, and wagering activity. These records are maintained in IDR (Indonesian Rupiah) and are retained for the period required by applicable anti-money laundering and financial reporting obligations.

2.5 Gaming Activity Data. We collect data regarding your gameplay on the Platform, including game sessions, bet amounts, game outcomes, and interaction logs for all product verticals — live casino, slot games, sports betting (including football markets covering BRI Liga 1, EPL, Champions League, and other competitions), poker tournaments, and virtual sports. This data is used for account management, dispute resolution, and responsible gaming monitoring.

2.6 Technical and Device Data. We automatically collect technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is used for security monitoring, fraud detection, platform performance optimization, and geographic compliance checks.

2.7 Communications Data. We retain records of communications between you and the mts69 support team, including live chat transcripts, email correspondence, and any complaint or dispute submissions. These records are maintained for quality assurance, training, and dispute resolution purposes.

2.8 Preference and Marketing Data. With your consent, we collect data about your game preferences, promotional interests, and communication preferences in order to deliver personalized offers, seasonal promotions (such as Ramadhan, Idul Fitri, and Independence Day campaigns), and relevant product recommendations.

3.1 Direct Submission. You provide data directly to mts69 when you complete the registration form, submit KYC documentation, initiate a deposit or withdrawal, contact the support team, or participate in any promotional activity on the Platform.

3.2 Automated Collection. The Platform automatically collects technical and behavioral data through server logs, session tracking, and analytics tools each time you access the mts69 website or application. This includes device fingerprinting and IP geolocation data used to detect and prevent fraudulent access.

3.3 Cookies and Similar Technologies. mts69 uses first-party cookies, session storage, and similar browser-based technologies to maintain your login session, remember your display preferences, and measure platform performance. Full details are provided in Clause 7 (Cookies & Tracking).

3.4 Third-Party Verification Services. Where required for KYC and anti-money laundering compliance, mts69 may use accredited third-party identity verification providers to cross-reference the documents and information you submit. These providers operate under strict confidentiality obligations and are permitted to process your data solely for the purpose of fulfilling mts69's verification requirements.

3.5 Payment Providers. When you initiate a financial transaction, mts69 receives confirmation data from our integrated Indonesian payment partners (including the bank and e-wallet providers listed in Clause 2.3) confirming the status and reference details of your transaction. mts69 does not receive or store your full banking credentials from these providers.

4.1 Account Management. To create, maintain, and manage your Member account, including processing your registration, authenticating your login sessions, and enabling access to the full range of mts69 Platform features.

4.2 Identity Verification and KYC Compliance. To verify your identity, confirm your age (21+ requirement), and satisfy our Know Your Customer obligations prior to processing withdrawal requests or as part of ongoing account review procedures.

4.3 Transaction Processing. To process your deposits, withdrawals, bonus credits, and all other financial activity conducted through your mts69 account in Indonesian Rupiah (IDR), and to maintain accurate transaction records.

4.4 Platform Security and Fraud Prevention. To monitor the Platform for suspicious activity, detect and prevent unauthorized account access, identify multi-accounting, prevent bonus abuse, and protect the integrity of games and betting markets.

4.5 Responsible Gaming. To monitor your gaming activity for indicators of problem gambling behavior, enforce any deposit limits, loss limits, or self-exclusion arrangements you have activated, and provide relevant support and intervention where necessary. Full details are available on our Responsible Gaming page.

4.6 Customer Support. To respond to your queries, investigate complaints, resolve disputes, and provide assistance through our 24/7 support channels (including English and Indonesian-speaking agents).

4.7 Legal and Regulatory Compliance. To comply with applicable anti-money laundering requirements, financial reporting obligations, and any lawful orders or requests issued by relevant regulatory or law enforcement authorities.

4.8 Platform Improvement and Analytics. To analyze aggregate usage patterns, measure feature performance, identify technical issues, and inform decisions about platform development and the introduction of new games and betting markets.

4.9 Marketing and Promotions. Where you have provided consent, to send you promotional communications about new games, bonuses, seasonal offers, and other mts69 product updates relevant to Indonesian players. You may withdraw this consent at any time by contacting our support team.

5.1 Contractual Necessity. The majority of data processing described in this Policy is necessary for mts69 to perform its obligations under the Member Agreement formed when you register an account. This includes account management, transaction processing, KYC verification, and customer support.

5.2 Legal Obligation. Certain processing activities — including identity verification, transaction record-keeping, and cooperation with regulatory investigations — are required by applicable law and regulation. mts69 must conduct these activities regardless of Member consent.

5.3 Legitimate Interests. mts69 processes technical, security, and fraud-prevention data on the basis of its legitimate interest in maintaining a secure, fair, and financially sound platform for all Members. We have assessed that these processing activities do not override Members' fundamental privacy rights.

5.4 Consent. Marketing communications and preference-based personalization are processed solely on the basis of your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing or your ability to access the Platform.

6.1 Service Providers. We engage trusted third-party service providers to support the operation of the mts69 Platform, including KYC and identity verification providers, payment processing partners (Indonesian banks and e-wallet operators), IT infrastructure and hosting providers, fraud detection technology vendors, and customer support platform providers. All service providers are contractually bound to process your data solely on mts69's instructions and to maintain appropriate security standards.

6.2 Game Content Providers. mts69 integrates live casino and slot game content from licensed game studios including Evolution Gaming, Pragmatic Play, PG Soft, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These providers may collect limited technical data (such as session identifiers and bet records) through their game APIs to ensure game integrity and calculate outcomes. Their data practices are governed by their own privacy policies.

6.3 Regulatory and Law Enforcement Authorities. mts69 may be required to disclose your personal data to regulatory bodies, financial intelligence units, or law enforcement agencies where compelled by a valid legal order, court order, or statutory obligation. mts69 will notify you of such disclosure to the extent permitted by law.

6.4 Business Transfers. In the event that mts69 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any material change in data controller identity via a prominent notice on the Platform prior to the transfer.

6.5 With Your Consent. mts69 will share your data with any third party not described above only with your prior explicit consent, which you may withdraw at any time.

7.1 Strictly Necessary Cookies. These cookies are essential for the Platform to function. They maintain your login session, store your security preferences, and enable core features such as game loading and transaction processing. You cannot opt out of strictly necessary cookies without disabling the Platform entirely.

7.2 Performance and Analytics Cookies. These cookies collect aggregated, anonymized data about how Members use the Platform — which pages are visited most frequently, where errors occur, and how long sessions last. This data is used exclusively to improve the performance and user experience of mts69. No personally identifiable information is transmitted via performance cookies.

7.3 Preference Cookies. These cookies remember your display preferences, such as preferred language display settings and interface customizations, so you do not need to reconfigure them on each visit.

7.4 Security and Fraud Detection Cookies. mts69 uses device fingerprinting and session integrity cookies to identify suspicious access patterns, detect multi-accounting, and protect the Platform from bot activity and unauthorized access attempts.

7.5 Managing Cookies. You may control cookie behavior through your browser settings. Blocking certain categories of cookies may impair Platform functionality. Clearing your browser cookies will log you out of your active mts69 session. For detailed guidance on managing cookies in your specific browser, refer to your browser's official support documentation.

8.1 Encryption in Transit. All data transmitted between your device and the mts69 Platform is encrypted using 256-bit TLS (Transport Layer Security). This ensures that your login credentials, personal information, and financial data cannot be intercepted during transmission.

8.2 Encryption at Rest. Sensitive personal data stored in mts69's databases — including identity documents, financial account details, and password hashes — is encrypted at rest using industry-standard cryptographic methods. Passwords are stored as one-way cryptographic hashes; mts69 personnel cannot view your password in plain text.

8.3 Access Controls. Access to personal data within mts69's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific job functions, and all data access is logged and subject to periodic audit.

8.4 Fraud Monitoring. mts69 operates continuous automated monitoring of account activity, login events, and financial transactions to detect and respond to potential security incidents in real time. Suspected unauthorized access events trigger immediate account security measures and Member notifications.

8.5 Security Incident Response. In the event of a data breach that poses a risk to Members' personal data, mts69 will notify affected Members without undue delay and will implement remedial measures to contain and resolve the incident. Notifications will be issued via the email address registered on the affected account.

10.1 Right of Access. You have the right to request a copy of the personal data mts69 holds about you, together with information about how that data is being processed.

10.2 Right to Rectification. If any personal data mts69 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For security reasons, certain data fields (such as your registered name) may require submission of supporting documentation to process a correction request.

10.3 Right to Erasure. You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (for consent-based processing), or where you object to processing on legitimate interests grounds and no overriding legitimate interest exists. Note that mts69 may be required to retain certain data for the mandatory periods set out in Clause 9 and cannot fulfill erasure requests in respect of legally required records.

10.4 Right to Restrict Processing. In certain circumstances — for example, while a rectification request is being assessed — you may request that mts69 restrict the processing of your personal data to storage only, pending resolution of the relevant issue.

10.5 Right to Data Portability. Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.

10.6 Right to Object. You have the right to object to processing of your personal data on legitimate interests grounds at any time. mts69 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

10.7 Right to Withdraw Consent. Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to the withdrawal.

11.1 Game Studios. Live casino games and slot titles on mts69 are provided by licensed studios including Evolution Gaming, Pragmatic Play, PG Soft (Pocket Games Soft), NetEnt, Microgaming, Spribe, and others. These providers process technical game-session data through their own systems to calculate and verify game outcomes. Their data practices are governed by their own privacy policies, which we recommend you review independently.

11.2 Payment Providers. Transaction processing for Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet payments (OVO, DANA, GoPay, ShopeePay, LinkAja) is handled via integrated payment gateways. These providers receive the minimum data necessary to process your transaction and operate under their own regulatory and privacy frameworks.

11.3 No Social Media or Advertising Integration. mts69 does not integrate social media login widgets, advertising trackers, or data-sharing pixels from Facebook, Google Ads, TikTok, or any other advertising network on the Platform. No Member gaming or financial activity data is shared with social media or advertising platforms.

12.1 If mts69 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted from our systems and the associated account will be permanently closed. Any funds deposited during the period of underage access will be handled in accordance with Clause 2.1 of the mts69 Terms & Conditions.

12.2 If you are aware that a minor is attempting to access or use the mts69 Platform, please contact us immediately at support@mts69.vip so that we can take prompt action.

13.1 Your continued use of the mts69 Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We therefore recommend that you review this page periodically to stay informed of how your data is being handled.

13.2 If you disagree with any material change to this Privacy Policy, you should cease using the Platform and contact our support team to initiate account closure. We will process any outstanding real-money balance in accordance with the withdrawal procedures set out in the mts69 Terms & Conditions.